Term & Conditions

Your booking

When you make a booking with us you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any monies from you towards the booking or upon the issue of our Confirmation/Invoice, whichever is the earlier. These conditions in conjunction with the information set out in our published information form the entire agreement between yourself and ourselves.

Making a booking

When you make a booking with Eco Travel Vietnam Ltd., Co and we accept it, the total cost of the holiday becomes payable immediately, unless we have agreed that you should pay a deposit initially. In any case, the minimum amount payable upon booking is the 30% of the total package price or USD200 per person whichever is the greater. A confirmation invoice will then be sent to you. The full balance of your holiday must be paid at our office when you arrive Viet Nam by credit card or cash.

Prices

Prices are fixed at the time of booking and generally will not be subject to surcharges. The only exception to this will be an increase in our costs arising as a result of any government action including but not limited to new or increased taxes such as VAT.

Financial Protection

We are licensed by Vietnam National Administration of Tourism number 0701. This ensures that in the event of our failure your money will be protected; if you are on holiday at the time, arrangements will be made for you to complete your holiday and return home. The flights we provide are supplied by other Vietnam airline holders and are protected by their bonds.

Changes by you

If you wish to change your Tour booking with Eco Travel Vietnam Ltd., Co. in any way and we can accept the change, we reserve the right to make a charge of USD10.00 per person per amendment. Where changes are not possible without additional costs being incurred we will advise you of the cost of the change and require your acceptance before implemeting the change.

Please note that where your booking with Eco Travel Vietnam Ltd., Co. includes domestic flight tickets in Vietnam countries, Eco Travel Vietnam Ltd., Co. acts as an agent for the airline or flight consolidator in a ‘split-contract’ arrangement. Changes to your air tickets will incur airline or flight consolidators’ amendment charges. Where amendment to air tickets is possible Eco Travel Vietnam Ltd., Co. will make an amendment charge of USD30 per ticket in addition to any amendment charges levied by the airline or flight consolidator.

If you cancel your booking

+ You or any member of your party may cancel all or part of your tour at any time providing that the cancellation is made in writing to us by the person who made the original tour booking. You will receive a refund of the full cost of your booking less the cancellation fees specified below. In exceptional circumstances it is necessary for us to incur costs on your behalf to secure accommodation or other services in advance of the 30-day deadline. We reserve the right to with hold refund of these costs, even if you cancel before the 30 day deadline.

+ You will have to pay 15% on the total price of the tour together with the bank fees result from this cancellation when you make your cancel of the tour booking before 15 days since the starting day of the land tour.

+ You will have to pay 25% on the total price of the tour plus bank fees if you cancel your booking with us before 10 days since the starting day of the land tour.

+ You will have to pay 50% on the total price of the tour plus bank fees if you cancel your booking with us before 5 days since the starting day of the land tour.

+ You will loose all your deposit with us if you cancel later 5 days since the starting day of the land tour.

+ In case there are several weather conditions we will discuss and offer you to have an alternative program with equivalent services’ quality of old program. Otherwise we will refund you a part of the cost. We will not accept to have to pay any compensation for over fees on the total cost we received from you.

Complaints

We do our very best to ensure that your tour arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity, if necessary by telephoning our office from wherever you may be. If a problem arises during your Holiday or Tour it is important that you advise our representative at the earliest opportunity who will endeavour to put things right. Your letter will be given prompt attention. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and where possible rectify any problem.

Group Discounts

15 – 31 pax : + 1 FOC

32 pax up : + 2 FOC

Children discounts

FREE CHARGE for under 2 years old.

From 2 – 9 years old, 30% discounts .

From 10 up, full charge will be applied.

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Policy of information security 

1. Information we collect

We collect information through the following methods:

Information you provide: When you request a tour booking, we will ask for personal information such as your full name, country, phone number, email address, number of guests traveling with you, tour information (travel period, flight details, destinations), and any other special requests you may have. As you engage with our team and provide additional information to customize your tour, we will gather this information from you. You will also provide us with group information (name list, date of birth, passport number, room assignments).

Information you provide about others: Sometimes you may make tour bookings for others, and we will also receive their information. It is your responsibility to ensure that the individuals you represent are aware of and agree to how Eco Nature Travel uses their information.

Information we obtain from your use of our services: We collect your IP address.

Why We Collect This Information: We use the collected information for various purposes, including providing, maintaining, protecting, and improving our services. We also use your data to provide you with tailored content and tours. This can be explained as follows:

Tour: We require your information to book services from our partners during your tour; this is the core purpose of our operations

Marketing: With your information, we can carry out various marketing activities, such as:

• Sending you travel news and the latest promotions or special offers using your contact information.

• Sending specific offers to your email address based on your personal information and booking history.

Press Room: We may use your non-personally identifiable information in our press room. For example, we may highlight trends in tourism and destinations.

Communication: We will communicate with you via email, posts, mobile phone, or messages, depending on your preferences. However, we will also maintain records of our communications, including:

• Email exchanges, text messages, and call history.

• Your feedback and reviews about the tour.

• Travel news sent to your email.

Legal Compliance: In certain cases, we may need to use your information to resolve legal disputes, investigations, or other legal matters.

2. Information we share

We do not share your information with companies, organizations, or individuals outside of us and the following third parties:

• Your booked accommodation (if the tour package includes accommodation): To make your reservation at your chosen property, we send your personal information to that property, including: 

+ Personal data (name list, date of birth, passport number, room arrangement)

+ Your special requests

• Third parties: Your information (Group Leader’s full name, number of group members, and any other special requests) will be shared with partners such as restaurants.

• Payment service providers: During the online payment process, you will share card details to complete the payment and reservation.

• Competent authorities: We will share your data with companies, organizations, and individuals outside of Eco Nature Travel if required by law. This includes accessing, using, preserving, or disclosing information to:

+ Comply with laws, regulations, or legal processes requested by the government.

+ Enforce applicable Terms and Conditions of Service, including preventing, detecting, or prosecuting fraudulent activities and crimes.

+ Protect and defend our rights, the rights of our guests, or any other business partners, as required by law.

• Legal Bases:

+ To perform the contract between you and us, we may need your information to complete and manage your booking.

+ We may use your information to provide better performance, such as delivering the most relevant content, emails, and promotions.

+ All of your personal information for marketing purposes will be used with your consent.

We will seek your consent before using information for purposes other than those outlined in this Privacy Policy.

3. How long we keep your information

Your information will be stored in our internal customer system. We will delete it immediately upon your request.

4. Holding responsible

Eco Travel Co. Ltd is responsible for processing personal information on the www.ecotravelvietnam.com website. Please email us at contact@ecotravelvietnam.com for any comments or additions to this information security policy.

5. Changing/Deleting your information

Contact us through contact@ecotravelvietnam.com if you need delete or change to change your personal information

6. Information Security

Our responsibility is to keep your information safe and protect it from unauthorized access, alteration, disclosure, or destruction. Specifically:

• We encrypt much of your information using SSL.

• We review the information we collect, store, and protect it from unauthorized access, including implementing physical security measures.

7. Business License : 

You can find our business license at the link below:

https://www.ecotravelvietnam.com/eco-business-licence

If you have any questions about our Privacy Policy, please email contact@ecotravelvietnam.com. This statement may be amended over time, and the latest version will always be available on our website.