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Customers comment

Vietnam & Laos Trip code 0112.11 (20/12/2012)

Mike Elliott and Agnes Yu

Dear Mr Tran and Staff,

My Partner and I had a wonderful tour with your company. We travelled from Sapa in the north to Phu Quoc in the south. We travelled with your company for more than a month, and we enjoyed every moment. Your country, its people, and its food are wonderful.

We really appreciated your tour guides. Each one of them was special with their interests, some with artistic, historic, regional, and religious backgrounds. The northern mountain areas and the Mekong delta were truly highlights. Our photographs are so interesting as we go back, at leisure, to review them.

We recommend your company to all who are interested.

Thank you, Mike Elliott and Agnes Yu

Vancouver, Canada
 

Greeting from Sydney,Australia (20/12/2012)

Elena Poliakov

Dear Mr. Hien Xuan Tran,

We would like to thank you for the tour organized for our group of 6 people. We had a good time and appreciate all the efforts you have done to make our journey pleasant and interesting. The Ha Long Bay cruise was nice and the food was fantastic! We were amazed by the peaceful views of the rice terraces in Sa Pa – this is the must to see of Viet Nam. The Saigon was our favourite city of the tour -especially the famous “Rex ” hotel built in Grand French colonial style.

We wish you all the best in the future and surely shall recommend your agency to our friends.

Kind regards,
Elena  Poliakov from Sydney, Australia

Feedback on tour of HCMC (18/12/2012)

Jeffrey Cher

To The General Manager
On Monday, seven members of our family went on a short holiday to HCMC  with your company (book by my sister Grace Cher) and I wish to give you some feedback of our pleasant experience.
We had been to many countries on free and easy and guided tour, so much so that a holiday is routine for the family and the outcome is nothing special and predictable.
This is our first trip to Vietnam and prior to visiting this country. I heard of negative comments such as the taxi driver that is trying to take the tourist for a ride and back in Singapore when we had contact with Vietnamese in  the street. They seem to talk loudly which make us feel that they are aggressive.
After this visit, we love this country and the people especially in the Mekong area and the guide Mr An is one special person who make this trip a memorable one for my family. He is professional, sincere, honest which we had not met in any other countries (most guides are professional but focus on making commission only) A good guide differentiate your co from others and giving Mr An more jobs will be good for your co as well.
The tour bus driver is good. The hotel room is above our expectation. The taxi is good. We took seven trip in the city by Visasun taxi – no problem as advice by Mr An

Best regards.

Jeffrey Cher
Singapore

Re: Thank You Letter From Tour code 0503/12 (04/06/2012)

David and Zan

Hello Ms Huyen

Thank you for your email and we did complete a form given to us by our Guide Sopheak in Phnom Penh. We completed all details and ticked all the questions on your form.

We had a wonderful trip and our Guide and Driver were marvelous. The hotel was not as nice as the one in SiemReap but it was in a very good location right in the tourist area on the Mekong. The hotel staff were wonderful and couldn’t do enough for us. Our driver was a lovely man and our guide Sopheak was excellent.

Your company has made us very happy and if and when we come back to Asia we will certainly contact you. We have had contact from people in America asking us to give a reference about Eco Travel and of course we told them how good you were to deal with.

Thank you again for all your efforts and we wish you and your company all the very best.

Regards

David and Zan
 

Re: Thank You Letter From Booking code 0504/12 (19/04/2012)

Alita McMenamin

Hello Ms Huyen

The trip was great – everything was very well organised. I wish we had some more time but we saw and did a lot in the time we had.

The hotels were all very good – well located and good facilities.
The guides were all good. Their English was pretty good – some better than others. Knowledge was also pretty good.
The only feedback I'd give which might be helpful is to provide some information on the history, background to places we visit, common Vietnamese phrases etc. I've travelled with Intrepid before and the trip notes they provide are really helpful.

Overall we had a very lovely time and everything was fantastic.

Thanks again

Alita